Privacy policy

Privacy Policy

Effective Date: August 6, 2026

Stand Strong Arch, LLC (“Stand Strong,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit or make a purchase through standstrongarch.com.

By using our Site, purchasing our products, or providing your information to us, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies only to information collected through our Site and does not apply to third-party websites, services, or applications that we do not own or control.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you visit our Site.

Information You Provide

Depending on how you interact with us, we may collect the following information:

Account and Order Information

When you place an order or create an account, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history
  • Product preferences
  • Customer service communications
  • Payment Information

When you make a purchase, payment information is processed securely through third-party payment providers. We do not store your complete credit card number or payment details on our systems.

Payment information may include:

  • Payment method details
  • Billing information
  • Transaction information

Marketing Information

If you subscribe to our marketing communications, we may collect:

  • Email address
  • Phone number for SMS communications
  • Marketing preferences
  • Communication preferences
  • Information about your interactions with our emails or messages

You can unsubscribe from marketing communications at any time by following the instructions included in our messages.

Customer Communications

When you contact us, we may collect information included in your communication, such as questions, feedback, product experiences, or requests for customer support.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

IP address, Browser type, Device information, Pages visited, Time spent on our Site, Referring website or source, Shopping activity and interactions with our Site.

We collect this information using cookies, pixels, analytics tools, and similar technologies.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, understand how visitors use our Site, personalize content, measure marketing performance, and support website functionality.

Our third-party service providers may include:

Shopify

Our online store is powered by Shopify, which provides ecommerce services including website hosting, checkout, and payment processing.

Shopify may collect and process personal information necessary to provide these services. You can learn more about Shopify’s privacy practices through Shopify’s Privacy Policy.

Google Analytics

We use Google Analytics to understand how visitors interact with our Site, including website traffic, customer behavior, and performance. This information helps us improve our website experience and marketing efforts.

Meta Pixel

We use Meta Pixel to measure advertising performance, understand customer interactions, and provide more relevant advertising where permitted.

You may manage certain cookie preferences through your browser settings or available privacy controls.

Please note that disabling cookies may affect certain features and functionality of our Site.

How We Use Your Information

We use the information we collect for purposes including:

Providing Products and Services

  • Processing and fulfilling orders
  • Delivering products
  • Managing returns and exchanges
  • Providing customer support
  • Communicating about your purchases

Improving Our Business

  • Improving our website, products, and customer experience
  • Understanding customer preferences
  • Analyzing trends and website performance
  • Preventing fraud and maintaining security

Marketing and Communications

With your consent where required, we may use your information to:

  • Send product updates, promotions, and offers
  • Provide recommendations about products that may interest you
  • Send email or SMS communications
  • Measure the effectiveness of our marketing campaigns

You may opt out of promotional communications at any time.

Legal and Security Purposes

We may use information to:

  • Comply with applicable laws and regulations
  • Protect our rights, customers, and business
  • Detect and prevent fraud or unauthorized activity

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

  • Ecommerce and payment providers
  • Shipping and fulfillment providers
  • Customer service providers
  • Analytics providers
  • Advertising partners
  • Fraud prevention services

These providers are authorized to use your information only as necessary to provide services on our behalf.

We may also share information:

  • If required by law, legal process, or government request
  • To protect the rights, safety, or property of Stand Strong, our customers, or others
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets

Marketing Communications

If you choose to receive marketing emails or SMS messages from Stand Strong, you may receive information about products, promotions, and updates.

You can unsubscribe at any time by:

Please note that you may still receive transactional communications related to your orders, purchases, or customer service requests.

Data Retention

We retain personal information only for as long as necessary to provide services, fulfill business purposes, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Payment transactions are processed through secure third-party payment providers, and we do not store complete payment card information.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information.

These rights may include:

  • Requesting access to the personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of your personal information
  • Opting out of marketing communications
  • Requesting information about how your personal information is used or shared

To make a privacy request, contact us at:

support@standstrongarch.com

We may need to verify your identity before completing your request.

California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the right to request access, deletion, correction, and information about the categories of personal information collected, used, and disclosed.

California residents may also have the right to opt out of certain sharing of personal information for targeted advertising purposes.

To submit a request, contact:

support@standstrongarch.com

Subject line: California Privacy Request

Children’s Privacy

Our Site is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

International Visitors

Stand Strong is based in the United States. If you access our Site from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

Privacy laws in these locations may differ from those in your country of residence. We DO NOT ship outside of the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.

When we make changes, we will update the effective date at the top of this policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Stand Strong Arch, LLC

Email: support@standstrongarch.com