Returns & Satisfaction Guarantee

At Stand Strong®, your satisfaction is important to us. We understand that everyone's feet are different, and we want you to have the best possible experience with our products.

If you're not completely satisfied with your purchase, please contact us within 30 days of delivery at support@standstrongarch.com. Our Customer Care team will review your request and work with you to find the best solution.

Return Eligibility

To be eligible for a return or refund, please contact us within 30 days of receiving your order and provide your order number along with details about your experience.

Refund and return requests are reviewed on a case-by-case basis to better understand your experience and determine the most appropriate resolution. Depending on the circumstances, we may offer a refund, replacement, exchange, or another suitable solution.

If your order includes any unused arches, we may ask that they be returned in their original packaging before a refund is issued. Unless the item arrived damaged, defective, or an incorrect item was received, return shipping costs are the responsibility of the customer.

To begin a return, please email support@standstrongarch.com. If your return is approved, we'll provide instructions on how and where to send your package. Returns sent without prior authorization cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right at no additional cost to you.

Refunds

Once we review your request, we'll let you know whether your refund has been approved. If a return is required, any approved refund will be processed after the returned item has been received and inspected.

Approved refunds are issued to your original payment method. Please note that your bank or credit card provider may take additional time to process and post the refund.